Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

Landscapers makes great dentists!🦷 #rootcanal #angrycustomer #quote

1 Apr 2023 · 0 min

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0:16

Short YouTube transcript (April 1, 2023) showing a customer asking for a simple weekly lawn-mowing and cleanup quote, expressing frustration that additional services were suggested (compared to an unexpected dental root canal). Mike Andes explains the company includes separate line-item options on estimates—e.g., trimming branches touching the house—especially when customers cannot view the property.

I just need a quote to cut the grass every week and do a cleanup. And the bushes. That's it. Does that make sense to you?
Yeah.
It's like going to business to get a cleaning, and all of a sudden the guy's telling you you need a root canal. I need a root canal. I came in for a cleaning.
Okay. I. I do see the estimate here. It's got everything listed.
As you stated.
I'll let him know that you don't want anything extra on there.
A lot of our customers, when they request a mowing estimate, are actually out of town and can't see the property. So we try to be their eyes and ears by seeing if there's any hazards, like a branch touching the house that needs a trimming. We give these as separate line items and options on the quote. But this customer was having none of it.