Mike Minutes Mastermind 02/16/2024

Hello, guesstimation. Hope you're doing amazing. Let's get this thing kicked off.

Drop this into Facebook real quick.

Later today.

There will be why is not showing up.

On my main channel. They're dropping a video from a few weeks back.

Why is this not showing up?

Oh snap.

Put this in the wrong one.

Second. The wrong one.

One second here, guys.

Accidentally put us on my Facebook page.

Okay, sorry about that. I am not going to have this on Facebook. It looks like. Let me see if I can add it in secondary. Sorry guys, give me one second here. I accidentally added that to my main Facebook page. Sick.

Boom.

Okay, sorry.

That's what I get for changing profile pictures and confusing myself.

Okay, no one's gonna be live because I'm gonna have to post this later on the Facebook group.

Later today though, the channel, YouTube channel will have a really good turnaround on it. I highly recommend watching it. It's 40 minutes long. There's a couple tearjerker moments like halfway through and then at the very end. And so definitely recommend.

Watching that. It is a good one to watch on the weekend. So it's the one that I asked everyone to say a word, a prayer for me on several couple months ago. Now it's a pretty tough situation. So there's some, there's some, some real tear jerking moments. But. All right, let's get this thing kicked off. Let me see here. Okay, so it is in Facebook now. Now I should be able to drop this here.

Very good. All right.

Okay, very good, very good. Sorry about that. Change my profile picture on my Facebook page. So try to get ahead of all the scammer goofballs and in doing so confuse myself. All right, now we're good. First question is from Mr. Anonymous. Is there a video or can the B1 made on how to filter out certain clients when sending a one click estimate email.

Example. Filter out clients who are already on the schedule of projects or mowing clients or recently added clients or a combination of each and so on. I can't seem to filter out anyone correctly and end up emailing everyone which is not a great customer experience when I don't need to reach all clients each time. Thanks. Excuse me. Yeah, so let me see here.

See if I can share this. So if I'm in here, if you go to customers, one thing that we still need to add in some several spots in here is the inverse. So like include everyone but these people like exclude. So exclusions are probably what you're looking for. And that's the part that's not in here. So if you're like, okay, I want to exclude anyone that has this, that's the part you're missing likely.

So if you're trying to exclude certain types of services, this one's going to contain.

So, yeah, what you're looking for is likely to exclude part instead of the include. And we don't have that yet. We have it ready to roll. But we've pushed off all development until we get through some of these bugs. So.

That is why. But in terms of like a, you know, just selecting, you can still do it, but like, say, for example, recurring service date range. And then do like, let's say the last three to four weeks. And it'd be anyone who's done a recurring job in that time period, that's the one I use the most. And same thing like services, like jobs completed by this service. And then you can filter out for that what you're. What sounds like you're trying to do, though, is the exclusion part, which is like, do not send. Send to all customers besides the people that have this service. And that's the part we don't have yet for filtering.

Hey, Mike, what brand of headphones does commence to use when answering calls? I'm looking for a set that's great for reducing ambient background noise. Also, what is the name of the screen recording software you use? I use a few different types of software for recording my screen. One is Snagit, one is Loom, one is like. The one I'm using now is streamyard. So it just kind of depends on what you're trying to do. If you're just trying to do like basic screen recordings, QuickTime on your QuickTime player, like, will work fine. It just doesn't compress it very well. It's big files typically. But Loom, I like Loom a lot. It's on the cloud. You do have to pay like 10 to 12 bucks a month. Snag is a little more expensive, but it comes with some really good tools in terms of drawing, etc. Um, so there's pros and cons of all of those. I think I have another software too. I used to have screencastify, but don't use that one anymore. In terms of brand of headphones, they use Jabra. So J, A, B, R, A. Like the good ones are like 280, 270, $280 that are over the ear with active noise canceling. You got to recharge them, et cetera. We go with wired ones because the wireless ones you're Just adding another layer of complexity. If you have a whole bunch of Bluetooth devices, so in theory, if you only have one, I'd probably go Bluetooth. But if you have like a whole bunch of devices in the same room, like a whole bunch of them and you want to like move between computers and things, we do wired, so same thing with mice and keyboards. It's amazing that, you know, when we first started we had all these wireless keyboards and wireless mouses, mice. Until you start running out into things like people moving computers and batteries and the USBs in the back all look the same and all this other stuff. So wired is honestly sometimes the better way to go if you have multiple devices in the same room. But we use Jabra J A, B, R A. They're pretty much most common in most call centers I've been to is that that's what they use. But the over the ear ones that have noise cancellation, those ones, they're expensive, very. And they break a lot on the top, the crown of the little bar across your head, honestly they usually break within a year, year and a half. But they're awesome. They're also really, really tight. So some people at command center we've had trouble with because they're so tight on their head and it can cause like headaches. So there's a lighter version which is the 90 series, 90 jabra that is lighter on your ears and just on your ears versus over your ears. So just kind of depends on what you're, what you're looking to spend and you know whether or not that pressure is going to hurt you. Like for me, if I wore those for more than three hours, my head would like hurt. However, so a lot of times they'll take their headphones off if they're doing like full service tasks because it's so tight. But when you call in like it is, you have no distractions whatsoever. It's active noise cancellation. You can't tell there anyone around them, even if they're next to them, that you can't hear them. So it's really good. It's all about the microphone. The closer the microphone is the face, that's, that's what you're looking for. You want the microphone like literally touching your lips right here.

The close to the microphone, it almost solves 90% of the problems. Assuming that has decent.

Microphone, like it's just going very small, like it shouldn't be picking up anything more than like a foot. And so if you have the microphone out here though, it's going to Collect the whole room.

All right. I think that's all I have for today. Happy Friday, everybody. I hope you have a fantastic weekend. We are making good progress at Copilot. This week was one of those weeks where frustrated because they're fixing a lot of the base problems and like the root. A lot of these issues on the back end and a lot of stuff that I don't really understand. But in doing so, they have a pretty. They're very positive. Like, it's the first time I've seen the engineers positive. The engineering leadership being positive about, like, we're good because they've fixed a lot of these root issues. Like why? Like, instead of just saying, like, why that there is a bug, it's like, why is there a bug? And we're able to track it better, have better reporting, et cetera, et cetera. So I am looking forward to that. Well, eventually. Well, Gus, eventually use open Eyesore for creating content for ads. Flat. I doubt for now. I think everyone will use it in a matter of a few years.

But right now I don't see a reason to use it because our whole brand is about Augusta on it. So it's not going to use brands. So if you look at the stuff it's creating, it doesn't show brands very well because it can't. It's trademark issues. And so the whole point of, like our trucks, our shirts, etc. Having the brand is so important. And so I don't see it being useful for ads. For now. It's going to be really useful for things like B roll, which is like the shots when we're doing our interviews and stuff will cut away to something else that's super useful. If you mention something and sometimes we have to pay for a certain shot to use it commercially. It'll be helpful for that.

But I do believe down the road it'll be helpful. But I think we can create just so much better footage for our brand as long as we're shooting it. Right. So, yeah, but it's very cool tool. It's nuts. And stuff is so good and it'll only get better. It's the worst version that we're looking at right now is the worst version of what it will become. So I look forward to what it's going to do in the future. It's going to be pretty trippy. They'll definitely be a full feature film one day I'll be like, this is all generated by AI and there was no real cameras used in making this. And that'll be nuts. The continuity, though, of a character is. Is going to be the part that they have to figure out, right? So, like, I can change a scene, but I need that same character to be over in this other video. That. That'll be difficult. Like, changing angles and things like that. That'll come in time, though, like. But changing an angle is a huge lift from an AI perspective to in. In space. Like, have spatial awareness and, like, the. Like the sunlight here that if I shoot from over here, it needs to be in a different spot, and the shadows can stay consistent and things like that. That's very difficult. It'll happen, though, in time. All right, everyone, have a fantastic weekend. We'll see you on Monday. Take care.