31:32

Mike Andes (Augusta Nation) presents a new addition to franchisee training: a four-stage growth→profit framework. He defines plateau models—'solo' (~$200k), 'working GM' (~$500k), 'full-time GM' (~$800k)—and describes a problematic middle zone between ~$800k–$1.5M where overhead multiplies and profitability often falls. His recommendation: grow quickly to ~$450–500k, then stop expanding trucks/equipment and optimize for profit (raise prices against capacity) to reach ~$750–800k rather than pushing to larger scale that requires multiple overhead roles. He illustrates with his Bellingham location (selling trucks, reducing capacity, turning off marketing to increase profit) and answers franchisee questions about marketing tactics, valuations, corporate locations, and territory splits.

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