This is a brief transcript of a customer service phone interaction. Speaker A (customer) lacks an account and demands immediate service (insisting it must be today or tomorrow and citing a $35 offer), while Speaker B (representative) explains the need to create a profile, verify the service area, and schedule a drive-by estimate before sending a technician.
There's no issue. I just want somebody to come here and do this.
Now, do you already have an account with us?
I don't have an account. I. I'm trying to get one. I'm trying to get an account.
Oh, no worries. Before. Before we get someone to go there, we need to check if your address is. Is within our service area.
It is. It's across the street from the person you do already. It's a corner right across the street from somebody you do already. So it says.
I totally understand. So I will be creating a profile for you, and then if I. If. And then I can set up a drive by so that we can send someone out to provide an estimate for the.
No, no, no. I got that all done already. He's gonna do it for 35. He said he would do it for 35.
So let me just pull up your.
If you can't do it today or tomorrow, there's no point to doing this.
Before we do service for anybody, we are creating a profile for them because we cannot get scheduled, like, verbally only.
Hold on. Hold on right there. Can somebody. If. After we do this, can they come back today or tomorrow?
