Transcript excerpt from a YouTube video by Mike Andes capturing a customer angrily reacting to a job being rescheduled and Mike explaining the rescheduling was due to a general manager injured on the job. The clip contrasts the customer's frustration about billing/scheduling with the company’s unforeseen emergency.
Oh, my God. I've done okay. Is this just a fraud? Is this a joke? I have been sitting at home all day. I have so much to do, and now you're telling me it's the 26th. I feel like I'm being like, this is a fraud or something. You guys took my card, put it on file, and I have yet to get anything done.
One of my general managers got hurt on the job with a hedge trimmer, and we had to take them to the hospital. We had to move a couple of our jobs off to the next day, but this customer was not having any of it.
