Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

She gave her CREDIT CARD info to our competition! 💳

12 May 2023 · 1 min

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0:47

Short transcript excerpt from a May 12, 2023 YouTube video by Mike Andes. The clip captures a phone-call customer-service interaction: a customer (Speaker C) believes she arranged recurring lawn service and gave her credit-card number, but actually called a competitor; Augusta Lawn Care representatives (Speaker B and Mike Andes) cannot find the booking on their schedule. The customer becomes upset and cries; staff promise to contact scheduling and call back if they can make the Thursday appointment.

Chapters

So I got.
No, no, no, no.
This customer thought they had called us and set up service, when really they had called one of our competitors and somehow fell through the cracks.
You know you're calling Augusta Lawn Care, right?
Yeah. You're the ones who took my credit card.
Okay. Looking at this, and I don't see a card. I don't see anything on the schedule.
Oh, man, I'm getting rude again. Oh, God. I'm already crying. I don't need this in my life. You do. I know. I called. I know. I gave the guy my cred number and he got all giddy. Oh, great. And then hung up on me after we said that you guys would be here every Thursday for the month of May because everything grows. You don't see anything. And the guys got my credit card.
But I do. Once I get off the phone with you is I'll reach out to the scheduler, let them know what's happened. If we can get you out there on Thursday, and I'll give you a call back, I.
Would appreciate that.