A customer calls Augusta Lawn Care angry after they canceled her appointment and removed her five-star Google review in response. The company says heavy rain forced the cancellation and they'd reschedule her for the next morning, but she hangs up calling them rude.
I took off my five stars off Google already. I took them off. You know, I didn't write anything bad, but I did take off my five stars. You told me Augusta Lawn Care was coming, and now I get an email saying they're not coming. What kind of company are you guys running?
Sometimes in the middle of the day, we'll have, like a flash flood, massive amounts of rain, and we do have to cancel jobs that are on the remainder of the schedule in the afternoon. And we let the customer know it will be their first thing tomorrow morning. But she was having none of it, and our phone rep couldn't get a word in edgewise.
It's just a mess. It's a mess. It's. It's a mess. I thought it was a mess before. Now it's even worse.
Yeah, I want to look into your account. Can I have your first and last name?
No, I was told this morning. But anyways, I took off my five stars, so, yeah, let them come tomorrow. Just a rude, rude company.
