Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

Stick to your lane of business! 🤨

7 Dec 2023 · 0 min

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Mike Andes (speaker) argues that estimates should be handled as a sales function and criticizes staff performing tasks outside their roles. He gives a concrete example: Michael (assigned to admin) is assembling estimates by watching videos Dylan (a salesperson) made in the field, which disrupts field crews. Andes uses an analogy of a five-star restaurant where the chef also acts as host, server, and cleaner to illustrate why overlapping responsibilities harm business efficiency.

Estimates are a sales function of the business. Michael's supposed to be doing admin, and yet he's trying to assemble the estimates by watching with the video that Dylan, the salesperson has been making out in the field. This is also causing a lot more issues when the field crew gets involved and is actually trying to do the work. This would be the equivalent of going to a five star restaurant. And the chef that makes your steak in the back also brings it to your table, also wipes down the floor, also welcomes you at the front door. That's not how a business ought to operate.