Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

Thanks to Max, we'll never miss a call 🐶📞

24 Jun 2023 · 0 min

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0:27

Short transcript of a conversation (Mike Andes and Max) about deploying a virtual agent named Max to answer after-hours calls for a command center. They expect extending phone coverage to increase leads by about 4–8% and note current phone-answering covers ~70–80 hours/week. A performance issue mentioned: the agent's response time feels slightly slow and should be improved for naturalness.

Questions this video answers

4–8% increase in leads.

Approximately 70–80 hours per week.

Max, our virtual agent from AI is going to be now answering the phone after hours for command center. So we analyze the data and based upon what we believe just answering the phone 247 instead of right now, we do about 70, 80 hours a week. We'll probably increase leads by 4 to 8% just that one thing. So we're looking forward to it.
I'll send that text over to you in just a minute and then someone will be in touch with an estimate in the next couple days.
Awesome.
Anything else I can do for you?
Not bad. Not bad again. The big thing that I'm looking for there is that we need to improve. Right there is, number one, the amount of time it takes for it to process information. It's just pausing there a little bit too long for it to seem natural.
Max, the robot is now coming to life. We're now doing what's called uat, which is like actual testing. So starting tonight we have about 60 use cases that.