A short spoken segment from a YouTube video about the realities of home-service work. The speaker describes customer expectations that technicians must perform regardless of personal mood, the pressure to quickly demonstrate competence at the door, and opportunities to increase profitability by raising average ticket via add-ons or upsells.
No one cares about. If I'm having a bad day, they want me to show up at their house and do a good job. I think a lot of times we'll be at people's front doors and they're like, hey, how's your day going? And if they get like a huh, well, this sucks. And that sucks. That reflects on the work you're about to do as well. For so long, like, it was a lot of us getting to jobs and then us convincing people we could do the work. So it was like, forget adding anything onto it. Let's just get to this house, get it done, and then be happy for at least what we provided, you know, the biggest room for improvements. All it's, it's just going to be average ticket price trying to figure out, like, how we can add on two customers jobs and make more money.
