This is a transcript excerpt from Mike Andes' YouTube video "The Team Fixed their own MISTAKES; Wages Went Up 50%" (June 9, 2025). The chunk describes a leadership accountability practice called the "yellow slip system": when a callback or customer complaint occurs, a yellow slip records who made the mistake and what went wrong, and the responsible employee must resolve it (within 48 hours) and review it at the next team meeting. The excerpt frames the system as corrective — not punitive — and as a way to increase peer pressure and protect team bonuses.
We had an employee that was terrible. Yeah, I trusted him too early, and they were doing callbacks, like, twice a week, and I was hoping, like, okay, you're going back. Learn from your mistakes. He just never did.
So what I would do on the leadership side, too, is.
Implement the yellow slip system.
The yellow slip system is essentially that when a customer calls in and they're complaining or there's a callback, we have to go back to the customer's property because a mistake was made or damaged Case. I'm going to write a yellow slip for my crew. Now. It's not a pink slip. No one's getting fired. But a yellow slip is an indicator to everyone when they show back to the shop that someone made a mistake. And on that yellow slip, I'm going to have the customer's name, what went wrong, and who was responsible for that yellow slip. That employee is now responsible to take the yellow slip, go back to the customer's house, and within 48 hours, have it resolved. They sign off on it, and then go over that yellow slip at the next team meeting. Sometimes they have.
More pressure on making mistakes and telling their team members about.
It than having to go back to.
The property, and they're ruining their chance for a bonus for their other employees, too.
