Mike Andes explains how to upsell customers on additional services to fund higher wages for your team. Two upsells per job can add $40, raising take-home by $80 across two jobs, equivalent to $10 per hour. Present three options at each property walk-through so customers choose the add-ons themselves.
April 26, 2025.
$80.
Two upsells.
$100.
About 50%.
You can pay him $10 more an hour. If you told him that, he'd be like, thrilled in his mind. And you could potentially lose someone like Justin over $5. More power that he can get someplace else. Give him the chance.
To make way more.
Yeah, I mean, I would love to. On an eight hour day, you make $80. That's $10 more per hour. Here's how you do it. On both your jobs, you make 40 bucks. How you make $40, you're two upsells. You're gonna reactivate them and get a review. Here's what I'm doing. Let's walk through the property together. And in the back of their mind, they have like, the five things.
They know they come, so they're looking.
Okay.
Oh, they have hardwood. Okay, great. Oh, the baseboards, they need cleaning.
I gotta get the window sills like you. I'm like, okay, Mr. Jones, so this is what I'll be doing today. And then here's this. Option one, option two, and option three. I can go and get these knocked.
Out for you today if you want. And he's like, oh.
Yeah, extra $100.
I got this, this, this, this, this.
And all of a sudden, you increase.
The ticket size by 50%.
Like, if someone. It was right in my face if someone. If someone told me $50 to clean.
All the baseboards in a house, I'm like, yeah, do it, please.
I don't want to be bending around going, yeah. Especially if I just, like, literally swiped a bunch of dust and like, do you want this clean? You almost feel stupid not to say that. Yeah.
