Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

we Mowed the Wrong house... They were Mad😡 #customercomplaints #mowing #lawncare

12 Dec 2024 · 1 min

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Transcript excerpt of a lawn care/customer-service interaction where the lawn company accidentally mowed the wrong house due to an incorrect Google Maps address. The company acknowledges the mistake, returns to clean up (blow sidewalks, level area), and the affected customer expresses appreciation for the company correcting the issue and may consider hiring them after an estimate is sent by email.

I guess for some reason you guys today must have went to the wrong place, started cutting our grass and got about halfway through must have realized it was wrong and left.
We actually mowed the wrong house. Our mistake. The address was messed up on Google maps.
Now we're left with a mess. I need someone to come back and blow the sidewalks off and at least level off what they did.
They do such a good job. He actually ended up signing up for our service and.
He did a very, very nice job. So the first thing I want to compliment from doing the right thing come back and taking care of the problem but the second thing is I know that you were out here to do an estimate for our property. I said if you guys do a nice job I would consider using you.
So he'll just swing by the property, take a look around and he will send those out to you via email.
Perfect. I am I will be graciously waiting and thank you for everything.