Short excerpt from a YouTube video ("We're Not Gonna Knock Every Single Time...") featuring Mike Andes in a conversational exchange. In this snippet a speaker complains about someone doing a "half job" when they come, indicating discussion of service quality and customer expectations in a lawn-maintenance/service context.
You know, I didn't want it to either. You know what I'm saying? But, you know, he's doing basically a.
Half job.
All the time he comes.
It's always a little bit frustrating when customers complain about how we do the job instead of the end result. They're paying for the end result of the lawn being mowed, not the type of mowers that we use or how fast we do the job. They're paying for the end result, and if the product of our work is good, then that's what they're paying for. This customer somehow didn't think that we were doing any yard mowing or lawn maintenance. That's what you do is you go to the property. We stand on our mowers. They're called stand on mowers. We don't come to your front door every single visit. We might email you or text you when we're coming. We're not going to come and knock on the door every single time unless you ask us for that priority.
