Mike Andes argues that despite falling SaaS valuations, platforms like Salesforce and Stripe have earned their high fees by solving millions of edge cases. He'd rather pay $5k a month for proven software than spend years rebuilding crash recovery, batch operations, and enterprise reliability in-house.
we're gonna go through this SaaSpocalypse where valuations will get reset. Uh, but if you look at like Salesforce, they have like the best numbers ever. Mm-hmm. And so even though their valuation's gone down, like revenue's up, number of customers joining is up. Stripe, like everything is up. And so it's a hype cycle. And in every hype cycle, I've always learned like slow down and do the basics. Yeah. And so we're just trying to make it more reliable, make it faster, build the features that someone will, Otherwise we'll say copy Homework's dispatch feature and it'll do its thing and then we'll think about the thousand edge cases that we've had to go, what happens when someone selects 5 crews? What happens when someone selects 4,000 visits to the backend and then it crashes and it's halfway through loading all those visits and the change? Does it go revert? Does it go forward? Does it warn them? Does it like execute on the ones that went through versus not? Like these are all the edge cases that Um, people like Salesforce have millions and millions of edge cases, and that's why you pay them. Mm-hmm. Because I'm willing to pay the $5,000 a month for Salesforce versus going out and trying to figure out those millions of edge cases that make their software work.
