Mike Andes explains the core premise of home services: the business converts low-cost labor (example: $20/hour) into higher customer billing (example: $100/hour) by applying systems, equipment, and training—essentially selling time to customers.
When it comes down to home services, there's really one objective that we're doing if you actually break it down like the simplest piece, and that is we are trying to take labor in the form of an hour's worth of someone's time, and we're going to pay that person 20 bucks an hour, let's just call it. The whole goal of our business is simply to turn that $20 per hour labor into $100 per hour to the customer. Right? And that comes in the form of systems, equipment, training them, etc. But really, that's the entire premise of home services, because it's simply selling time to customers.
