For companies over $5 million in revenue, a killer ops manager is the single most critical hire. They directly control gross margin and COGS, constantly optimize processes, make tough calls like firing underperformers, and turn chaos into a scalable business.
talk in terms of generalities and what I most see, and by all means chime in and tell me what you've seen, but it's always operations in these businesses. Like there's absolutely other roles and I can speak to those, but it could be that you are fat past $5 million and you're, and I would say to you, do you have a really strong operations manager? And you're like, I do, I have a good operations manager. But my next question back to you would be like, no, but are they like killer? Are they really, really good? Like, are, are, do you never have to think about this? Are they every day showing up and making it a little bit better, a little bit better? Are they looking for ways to optimize? Are they willing to get their hands really dirty and deal with all the hard stuff? Are they letting people go? Are they carrying people like all of us as entrepreneurs maybe are still doing or had to learn where we just, you know, we carry people that we know we should get off the team? Are they doing the same thing? A really killer operations person is to me the single most important person in the company. And there's different kinds of operations persons. People. And so that is the role that makes all the difference, that moves gross margin, that moves COGS, that leads to all the great things that can happen in a business, including you feeling like you have a real business that isn't a nightmare to run and own. So that, that's, that's the one that applies to everybody. Do you really have an incredible operational person? Because they will change your world.
