Christian OsgoodCEO, Multifamily Strategy · CEO at Multifamily Strategy

The Best Thing About The Hospitality Business

26 Aug 2024 · 1 min

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In this short monologue, Christian Osgood explains why he enjoys working in hospitality: the industry’s rapid guest turnover creates an extremely tight feedback loop through guest reviews. This immediacy lets him collect a usable data set within a month, enabling quick, data‑driven adjustments to service or product changes. He attributes his enthusiasm to his personal identity as a “data junkie” and his background in technology, where software releases are similarly iterated on with fast, measurable user engagement. The parallel between hospitality and tech’s release‑and‑measure cycles makes the work feel fun and allows him to move quickly.

Chapters

I love the quick turnaround time of hospitality. I love how quickly guests are staying and then leaving and writing reviews. Like, the feedback loop is so tight that we're able to make adjustments, and within a month we have a good data set of people who can provide feedback on that thing that we implemented. And a lot of that comes from, A, me being a data junkie, and B, coming from tech where we do have such tight feedback loops where we can release a new version of the app and immediately see how people are engaging with it. And hospitality has that tight feedback loop where you immediately see the results of the decisions that you're making, which makes it fun to move fast.