How to get trust

25 Apr 2025 · 1 min

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This content was created by Peter Sorgenfrei. This content was uploaded by Peter Sorgenfrei. This is a YouTube video titled "How to get trust" (created 2025-04-25) containing a single-speaker excerpt in which the presenter cites Santos Kalwar and discusses restoring trust on a client team. The speaker explains that the team's lack of trust stems from not being open and honest about work, interactions, and prospects, and recommends first speaking individually with team members about truthfulness and then holding a candid, no-holds-barred group session where everyone shares their truths to rebuild trust.

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Santos Kalwar said, trust begins with truth and ends with truth. And I have a current client who's challenged by lack of trust in the team. And the reason that there's lack of trust is they're not telling each other the truth. They're not being completely open and honest with each other about how they feel about the work that they're doing, how they feel about their interactions, how they feel about the prospects of the company, prospects for themselves. And so there's no trust. In that situation, you essentially sit everybody down first individually and talk to them about being truthful to who they are and to what they're doing there. And then you set them down collectively and you're saying, all right, no holds barred. Everybody share their truth, share what you're thinking. And that's the only way you get back to having trust.