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Peter Sorgenfrei explains the difference between reacting and responding, using an anecdote about a client who paused before sending an angry email and got a better result. He cites The Boy, the Mole, the Fox and the Horse.
Peter Sorgenfrei explains the difference between reacting and responding, using an anecdote about a client who paused before sending an angry email and got a better result. He cites The Boy, the Mole, the Fox and the Horse.
In one of my favorite books, The Boy, the Mole, the Fox and the Horse, there's a line that goes, one of our greatest freedoms is to choose how do we react to things. I think actually the quote is, one of our greatest freedoms is how we react to things. The point is, we have a choice. Are you going to react in the moment, or are you going to reflect on what happened And then respond rather than react. I had that situation with a client yesterday who got some bad news in their business and immediately reacted by writing an email like you do, but didn't send it. And so we talked about it, and I talked him through how you can actually gain something by just reflecting on what happened, put the thing away that you were writing, and then responding at a later date and get the outcome that you desire.
