Phil Risher breaks down a company's claim that technicians get 200 hours of training per year. That's about two hours a week. He explains why customers care about this and how it builds a stronger team.
I was talking with a guy the other day, and it's hard, but one of the things that they advertise is that their technicians go through. I think he said 200 hours, 200 hours of education a year. Well, you start breaking that down, you're like, okay, so there's 52 weeks in a year. We're going to do X amount of time per week. And, okay, it's going to take us two hours a week to get. Get this thing knocked out. But that's an astonishing number, and that's something that your customers will love to hear, right? And it just makes the best team.
