Five-star reviews come from consistent quality and asking for them at the right moment. Use low ratings as a roadmap to fix problems before they become one-star disasters. Text customers right after service to catch them while they're happy.
5-star reviews don't just happen. 5-star reviews come from doing quality work. You also see this natural flow of review rates going up over time because when you actually have the credible itinerary from your customers on how specific texts and the business can improve, you can implement. You solve 1-stars before they happen. We can build the best mousetrap because at the end of this, we go for that review, we text on the spot and try to get it or follow up. But the unsavory, the 5s out of 10, the 1 out of 10s, those are some of the most instructive moments for the business the team. And when you apply that, outside of how good or technological or savvy or psychological something can be to get people into that funnel to leave you a review, you still have to be doing that good work. And good work is going to increase and the perception will increase when you get that feedback.
