Phil RisherPhlash Consulting · No. 1 Digital Marketing Consulting Company For $1m-10m Home Service Businesses 🚀

Look for these things when listening to CSR phone calls #smallbusinessowner #marketing #shorts

27 Jan 2023 · 0 min

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0:15

Phil Risher (creator/uploader) advises small business owners to listen to customer service representative (CSR) phone calls to find growth opportunities. He gives a three-item checklist for evaluating calls: (1) whether the agent sounds like they are smiling, (2) whether the agent expresses conviction in what they're selling, and (3) whether the agent uses a strong closing attempt.

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