Phil RisherPhlash Consulting · No. 1 Digital Marketing Consulting Company For $1m-10m Home Service Businesses 🚀

MAKE IT EASY…it’s that simple #lawncare #hvac #electrician #plumbing #business #carpetcleaning

11 Jun 2024 · 0 min

Watch on YouTube

0:29

A short YouTube video (creator: Phil Risher) offering practical business advice focused on making it easy for customers to contact a local service company and converting contacts into leads. Emphasis is on evaluating the end-to-end customer contact process: website ease-of-use, phone greeting/customer service demeanor, timely follow-up after form submissions, and standing out through customer engagement and experience.

What I would typically recommend to a business owner is, okay, from start to finish, how does a customer reach out to your business to turn into a lead? And what does that process look like? Is it easy on your website? Does your customer service representative answer the phone and with a smile and say, hi, I'm so happy that you called us for the local company for you? Then from there is, what does the actual process look like? Like, are you engaging with this customer? Are you standing out with your customer experience? Because we all know we go to website, fill out a form, and no one reaches back out to us. And it's like, oh, I guess this is just another one of those guys out on the truck who's too busy for me.