YouTube monologue (Phil Risher) describing his small service-business approach: he and his father did technical work themselves until demand required hiring. The speaker explains their previous practice of exhausting internal resources before hiring, and notes that bringing on experienced technicians later increased efficiency and ROI.
When it was just me and my dad, he had taught me how to be a tech. You know, we started to get busy. We got to a point where we just couldn't take on all the work. Right. And that's. That was. That's been our M.O. up until today. We never put the cart before the horse. We always exhaust ourselves before bringing on somebody to alleviate that. Right. I always put it on my shoulders, put a task or a position or a department on my shoulders until it got to be too much and I had to bring somebody in to take it off. Then I put something else on my shoulders and do the same thing. Looking back, it wasn't until we kind of went away from that model and started to bring on experienced technicians and experienced people in the industry that we really got to start seeing that ROI.
