Phil RisherPhlash Consulting · No. 1 Digital Marketing Consulting Company For $1m-10m Home Service Businesses 🚀

MORE PEOPLE IS NOT THE RIGHT SOLUTION #lawncare #hvac #business #hvaccontractor #plumber #carpet

20 May 2024 · 0 min

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YouTube video by Phil Risher discussing business operations for small service companies (lawncare, HVAC, plumbing, carpet). The speaker argues that adding administrative staff (overhead wages) is often used as a default fix but is inferior to designing and implementing processes; processes enable accountability and greater efficiency for the people managing tasks.

Last one I would, I always key in on is your, your wages that are your administrative wages, your overhead wages. Well, we throw people at things instead of processes at things. So we are good at throwing people at the problem, not a process at the problem. So we need to have processes so that people that you're putting in those spots to manage it can, one, be accountable for the process and two, can be more efficient at what you do.