Short conversational transcript giving practical advice for responding to one-star reviews: instead of merely replying online, call unhappy reviewers directly, position yourself as a local business, and ask how to resolve the issue — phone outreach often leads to reviews being removed or improved.
I will say one very important thing about this because so that 36 to 1,000 reviews to now 4,600, they probably have two one star reviews. Wow. Yeah. Because what they do, and this is what I recommend, don't just keyboard warrior. Pick up the phone, call these people and say, hey, listen, I'm a local guy, I'm from this area. I understand you're upset, trust me. What do I need to do to resolve the situation so that way you feel happy about working with us. Phone call almost always works. Exactly. We've had a lot of one star reviews come down because that phone call. Exactly. Don't just warrior it, call these people, they're your clients.
