Phil Risher built FlashGPT, an AI avatar that stores his company's procedures and answers so employees stop asking him the same questions. Instead of being a bottleneck, he documented everything once and let his team self-serve.
If your team calls you for every single decision, you've trained them to do that. At my home service business, we used to have to call the owner and ask him questions about every single thing. We had no processes, no second brain, no SOPs, and the owner was tired of getting all the calls, of course. So when I started my company, I said, I'm documenting everything, which is why I make content. And I take that content and I put it into a second brain. We call it FlashGPT, where All the content that I ever created goes into a second brain and my team has access to it to ask it any question that they want. It's basically an AI avatar of Phil Risher. When I tell business owners about this, they say, how can I get my hands on something like this? The problem is, is that if you've never created content ever before, you barely have any SOPs and you don't talk about stuff, you're not gonna have anything to funnel it into to create this second brain. If you keep answering your employees' questions one-on-one and you're not documenting the questions that your team members are asking you into one centralized place, Of course they're just gonna keep asking you the same thing. This is why you need a repository of all the answers so that way they can access it at any time.
