Phil Risher says businesses that rely on the founder constantly saving the day can't scale. Build three systems instead: customer acquisition, payment collection, and fulfillment. Then you're designing processes, not fighting fires.
If you have to come in and save the day every single day, then your business is built wrong. You should not strap on the cape, hop onto the field, and go and save the day on every single thing. You need to build systems inside of your business. A, you need a system to attract people to come in. You need a system to collect the money. You need a system to deliver the goods. Those systems will grow your business. You do not need to be involved in any of them. You just need to be involved in building the systems.
