Phil Risher says ask for reviews the moment customers see the finished work, not days later. Have the technician ask in person using their name instead of sending an automated text.
What we found with reviews is that the number one time to get a review is when you show them their perfect shining siding that you just pressure washed, or their magical lawn care that you just did. Whatever that is. That's the time when you ask the review and one other piece to this is when they know your name, the technician's name, they want to leave a review for that person. And when you have automation, it awaits to give them a text that seems like it's from the business asking for review. That's why you need to not automate it, in my opinion, and have the technician ask the review and build a relationship with the customer right at the time when they're happy.
