Phil Risher's client tripled their estimates but closed fewer deals because the owner was handling customer service and sales alone. More leads don't fix broken processes. You need staff to answer phones, book appointments, and actually sell.
Phil Risher
They were tripled.
We tripled this guy's estimates and he closed less than what he was closing before working with us. Because the problem is, is that he was the customer service representative and the number one salespeople. We tripled the number of estimates and he couldn't close anything. He couldn't even close the door if he tried. He was running all over the place. Leads over here, text me, text me, text me. Estimates over here, no follow up ever happening with any estimates. And then he was like, well, this is not working. And we said, dude, you gotta hire someone to answer the phone, the book, appointments, do the sales. And he said no. And the problem with it is that you can't grow your business until you start alleviating all of these bottlenecks in. If you are the number one csr, you are the number one salesperson, you're not going to be able to grow. So, no, getting more leads, more estimates is not always going to grow your business if you don't have the processes and infrastructure to help you grow.
