Phil RisherPhlash Consulting · No. 1 Digital Marketing Consulting Company For $1m-10m Home Service Businesses 🚀

USE AI TO ANSWER THE PHONE AND LET YOUR CSR SELL #hvac #electrician #lawncare #plumbing #business

15 Apr 2024 · 0 min

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Phil Risher shows service businesses how to use AI to handle incoming calls, freeing customer service reps to do outbound sales instead. One client generates $1 million annually from outbound calls tracked in ServiceTitan, and the best CSRs can shift into dispatch or become calling specialists.

Questions this video answers

About $1,000,000 per year.

ServiceTitan.

If they're thinking, oh, I could get rid of a CSR or two, you can transition them to either be a dispatcher because it's hard to find good dispatchers in the space, or you can transition them to do outbound calls. I was in the office of one of our really big clients. She generates about a million dollars a year for the company only from outbound calls. And she has a campaign for herself tracked in service titan, and we suggest them to transition some of their better CSRs to doing outbound call.