Phil Risher argues customers don't care if they talk to a human or AI, only whether their problem gets solved. An AI agent that's patient, never frustrated, and has instant access to data beats a slow or impatient human every time.
My customer doesn't want to talk to AI, they want to talk to a human. Let me clarify to you right now the truth of the matter. People don't care who they're talking to as long as their need or problem is met. Let's say you are trying to resolve an issue with an airline. Would you rather talk to a human that is arguably very impatient, maybe hard to understand, going to put you on hold to get the answers, or would you rather talk to an AI that you know is an AI but is extremely kind, patient, never gets upset, pretty much has answers immediately because they have access to immediate data? Which one would you rather work with?
