Amber HollingsworthRecovery Conversation Simulator, Amber's Recovery Practice Lab · Interactive learning tool trained on Amber methodoloy

What Makes Someone Feel Understood?

6 Dec 2024 · 1 min

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Short coaching excerpt from Amber Hollingsworth's video 'What Makes Someone Feel Understood?'. Amber explains that building credibility in conversations comes from active listening: stepping out of your own perspective, imagining how the other person sees the situation (the "invisible intervention"), and articulating their point of view back to them so they feel heard and understood.

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If you're in our invisible intervention, you may also be using a lot of our communication skills, a lot of our active listening skills. And I call that building credibility. The first thing is stepping out of the bag I roll, which is what you're doing. The second thing is building credibility. And you do that by helping the other person understand that you get them like you really get them. And we go through all the steps in the invisible intervention. But if I could break it down for you, just super simple here is ask yourself this question. If Amber was talking to them, what would they tell her about situation? What would be their point of view on it? Because that's going to be their side. And that may be hard for you to think about that because you may immediately feel defensive and you may be like, but that's not true. What they think is inaccurate, and that's not fair. And they're not seeing it. But that. That's not the point, right? Ask yourself how do they see the situation? And articulate it to them that way. See their side of things, because that's what's going to make them feel completely heard and understood.