Bringing out the Best in Mental Health Wellness Service Providers

11 Sept 2026 · 2 min

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1:50

In this spoken monologue, the presenter repeatedly emphasizes that expertise alone does not engage people; they must first perceive genuine care. The speaker argues that knowledge and credentials are irrelevant until the audience feels the speaker cares about them personally. A humorous personal anecdote about a visible booger illustrates how lack of caring feedback can lead to embarrassment and mistrust, reinforcing the point that caring communication includes honest, compassionate correction. The overall message is a call to mental‑health and wellness professionals to prioritize empathy and caring interactions as the foundation for effective service delivery.

Chapters

Say it with me. Say it with me. No one cares how much you know until they know how much you care. You can have more degrees than a thermometer, but people don't really care how knowledgeable and how educated you are in your brain or your mind until they find out how educated and how knowledgeable you are in your heart. Yes. Okay? No one cares how much you know until they first know how much you care. In fact, most people don't even want to know how much you know until they first find out that you care about them. I like being around people who care about me. I don't want to be around somebody. This is just a little side note, right? I don't want to be around somebody hanging out with them. We go to breakfast together, we go to lunch together, we ride in the car together, we go shopping together, and I got a booger hanging out my nose and they looking at me all day. And they looking at me and they talking to me. You looked in my face 1,225 times and you didn't have enough Of care for me to say, Rico, you need to clean your nose? Like, call it out, please, before someone else calls it out. If a stranger walks up to me and I'm hanging around you and they tell me that I have— I need to clean my nose, I'm gonna look at you like, what's up with you? You're gonna need to get an Uber home.