1:05

In this presentation, the speaker differentiates between "trust willing"—the degree to which an individual is prepared to place trust in others, shaped by personal history and varying across team members—and "trustworthy"—the responsibility of a team to earn trust through consistent behavior. Trust willing is portrayed as a personal, mutable disposition, while trustworthiness is presented as a set of actions a team must uphold. The speaker introduces a "three‑legged stool of trust," three criteria by which coworkers, clients, or community members evaluate a team's trustworthiness. Trust is framed as a positive assumption based on prior actions, contrasted with doubt as a negative assumption. The overall message emphasizes that effective teams must both understand the variability in individuals' willingness to trust and deliberately cultivate the three foundational elements of trustworthiness.

Chapters

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