Christie, a consultant, recommends a 30-day exercise: write down clear expectations for every direct report, have managers do the same for theirs, then meet one-on-one with each employee to spell out day-to-day expectations. Employees who know what a good day looks like perform better and drive revenue up.
And it's, you've helped, so here's a 30-day challenge for anybody that's listening. So Christie, you've helped dozens of companies go from chaos to clarity. What's one simple tactical challenge you'd give to our listeners, both investors and founders, to implement in the next 30 days that would make a measurable difference in their revenue?
Write down your expectations for every department head, depending on how many you have, or every direct report that you have. Ask them to do the same. And then in the next 30 days, sit down with every— make sure that someone has sat down with every employee and clearly outlined the expectations. So that I wanna make sure that every— I always say this, every employee every day should go home. And when they walk through the door, whether it's the cat or the spouse or the child, and when someone says, how was your day? You can answer that question because you know whether or not you had a good or a bad day. Or an average day. Because if you don't know what's expected of you on a day-to-day basis, how do you know when you walk through the door at night and someone says, how was your day? Because most people will just say it was fine. But stop saying it was fine and start saying, I had the most incredible day. Or, you know what, I had a really disappointing day. Or I didn't get as much accomplished today as I, as I had hoped and planned. But if people don't really know what's expected of them, How do you answer that question at the end of the day?
