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In this short video, Shanli Liu, CPA, CTP, explains how to engage in productive conversation with someone you fundamentally disagree with, such as during tense Thanksgiving gatherings. She argues that the goal should be understanding rather than trying to prove your point. The speaker warns against asking "why" questions because they trigger defensiveness, and instead recommends using open‑ended questions that start with "what," "how," "when," or "where." These questions help the other person feel heard, de‑escalate tension, and keep the dialogue moving forward rather than ending in a stalemate or a walk‑away.

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