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In this brief commentary, Shanli Liu, CPA, CTP, discusses OpenAI's newly released Operator—a suite of AI agents that can browse the web, conduct research, and deliver results, effectively acting as miniature employees. Liu argues that the presence of such agents will expose widespread communication deficiencies within organizations, as the agents interpret commands just as human staff would. This exposure is expected to force businesses to improve internal communication and to develop new roles focused on managing multiple AI agents simultaneously. Liu advises that mastering human team management first will ease the transition to overseeing AI agents in the future.

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