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In this brief German excerpt, speaker Shanli Liu, CPA, CTP, explains that many people exhibit narcissistic behaviors and that interacting with such individuals requires using flat, neutral statements. She argues that narcissists cannot show empathy, cannot acknowledge responsibility, and are prone to trying to prove others wrong. Therefore, responding with simple, non‑committal phrases like “Das ist gut zu wissen,” “Danke,” “Oh, interessant,” or “Ich weiß nicht” prevents giving them material to manipulate or argue with, effectively neutralizing the interaction.

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