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Dealing with Difficult Conversations #shorts

Name: Dealing with Difficult Conversations #shorts
Uploaded: 2023-12-26T05:31:55+00:00
Duration: 57 s
Channel: Shanli Liu, CPA, CTP
Description: In this concise instructional video, Shanli Liu, CPA, CTP, outlines a three‑step method for handling tense or difficult conversations. First, she advises…

26 Dec 2023 · 1 min

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In this concise instructional video, Shanli Liu, CPA, CTP, outlines a three‑step method for handling tense or difficult conversations. First, she advises viewers to adopt the other person’s perspective and mentally list the criticisms or concerns the other party may have. Second, she recommends bringing those anticipated concerns to the forefront of the dialogue, essentially “beating them to the punch” by stating the other person’s likely objections at the start of the conversation. Third, she instructs the speaker to pause after voicing these concerns, allowing the other person to either correct the assumption or confirm it, thereby opening a direct, empathetic, and confident exchange. The video emphasizes empathy, attentiveness, and confidence as key qualities for successful difficult conversations.

Chapters

Need help with a difficult conversation? Try this. So sometimes you have to have a difficult conversation where it's tense, there's an elephant in the room, but you have to break the ice. Here's what to do. Number 1, put your thinking cap on and think from the other person's point of view. All right, what are all the criticisms, the negatives, the concerns that they have leading up to the conversation, and put them in your pocket. Number 2, when it's time to have that conversation, pull them out of your pocket and say them right from the get-go. Just beat them to the punch. So let's say that other person is concerned that the project isn't going to work. I could start the conversation with, "You know, you probably don't think this project's going to work." Or I could say something like, "You know, if I were in your shoes, I'd be thinking this project isn't gonna work." And then 3, don't say anything. You've given them a choice now to 1, either correct you and say how they really feel, or 2, say, "Yeah, that's how I feel." And now you've hit the issue on the head and you're being direct. It shows you're being empathetic, you're being attentive, and most of all, you're being confident. So try that. Follow me.