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In this brief instructional video, the speaker defines overwhelm as the combination of high demand and uncertainty. To eliminate overwhelm, she proposes two complementary strategies: (1) increase certainty by making decisions, delegating, and creating predictable structures for the future; and (2) reduce demand by delegating, dispersing tasks, prioritizing, and focusing on a limited number of items at a time. By applying one or both of these approaches, individuals can alleviate the feeling of being overwhelmed at work.

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