How to Apologize

How to assertively apologize. Number 1, own the behavior. We're going to do that by using the phrase, "I take responsibility." I take responsibility for my comments at the meeting. I take responsibility for the missed deadline. Assertive apologies are not about self-punishment. They're about self-awareness and growth. Number 2, acknowledge the behavior. Usually we feel this immediate temptation to make an excuse, but that's a weaker position. To assertively apologize, we're going to add on a phrase that begins with "I" recognize. For example, I take responsibility for my comments at the meeting. I recognize that they were harsh and unhelpful. And number 3, make the plan. In typical apologies, there's no resolution. We just say, I'm sorry, I'm sorry about that. To assertively apologize, we say, this is how I'm going to fix it. For example, I take responsibility for my comments at the meeting. I recognize that they were harsh and uncalled for. Next time, I'm going to keep my comments to myself and talk to you privately. So try that and follow me.