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In this concise instructional video, Shanli Liu, CPA, CTP, outlines three practical strategies for speaking more directly. First, she advises eliminating over‑explanation by avoiding unnecessary justifications after a statement, emphasizing that extra words dilute the core message. Second, she recommends maintaining eye contact for 5–7 seconds when speaking, or alternatively focusing on the listener’s eyebrows if direct eye contact feels uncomfortable. Third, she stresses using a flat or downward vocal inflection rather than an upward tone, illustrating how a steady pitch reinforces a clear, assertive statement. The video presents each tip with vivid analogies (e.g., removing ice cubes for a stronger drink) to reinforce the importance of brevity, visual engagement, and vocal control in effective communication.

Chapters

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