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How To Deliver Bad News Respectfully

Name: How To Deliver Bad News Respectfully
Uploaded: 2024-07-22T13:00:14+00:00
Duration: 32 s
Channel: Shanli Liu, CPA, CTP
Description: In this concise monologue, Shanli Liu, CPA, CTP, advises that delivering bad news promptly and directly leads to more productive conversations. She…

22 Jul 2024 · 1 min

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In this concise monologue, Shanli Liu, CPA, CTP, advises that delivering bad news promptly and directly leads to more productive conversations. She recommends starting with a clear statement such as “I have bad news,” or prefacing the conversation with phrases like “This is going to be hard to hear” to set expectations. After the preface, she suggests pausing briefly before delivering the difficult information, emphasizing that directness can be an act of kindness.

Chapters

When it comes to strictly bad news, the faster you get that bad news out, the better the conversation is going to go. For example, if you have to fire someone, the first thing out of your mouth should be, "I have bad news." Or you need to say something that's hard for them to hear, you tell them that. "This is going to be hard to hear. This is going to be a difficult conversation. This is not going to be fun for us to talk about." You give them a pause and then you deliver the bad news. In that moment, directness is also kindness.