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How to Handle Bad Apologies

Name: How to Handle Bad Apologies
Uploaded: 2025-03-26T13:00:22+00:00
Duration: 43 s
Channel: Shanli Liu, CPA, CTP
Description: In this brief video excerpt, Shanli Liu, CPA, CTP, draws from her book The Next Conversation to outline three common forms of ineffective apologies— the…

26 Mar 2025 · 1 min

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In this brief video excerpt, Shanli Liu, CPA, CTP, draws from her book The Next Conversation to outline three common forms of ineffective apologies— the no‑empathy apology, the excuse apology, and the justification apology. For each type she provides a typical phrasing and a concise, assertive response that shifts the focus from vague remorse to a concrete acknowledgment of the offending behavior. The segment serves as a practical guide for viewers to recognize and counteract bad apologies in personal or professional interactions.

Chapters

How to handle bad apologies from my book, The Next Conversation. Number 1: The no empathy apology. This sounds like, well, I'm sorry that you feel that way. Your response: Don't apologize for my feelings. Apologize for what you did or what you said. The excuse apology. This sounds like, I'm sorry, okay, I've just been so stressed lately. Your response: You don't need to apologize for your stress. I need you to apologize for your words. The justification apology. This sounds like, I was just joking, okay? Your response: Then be funnier, or then find new material. And that's what to say to handle bad apologies. So try that and follow me.