How to Handle Bad Apologies Pt.2 #shorts
In this concise instructional video, Shanli Liu, CPA, CTP, outlines three common forms of ineffective apologies— the toxic apology, the justifying apology, and the conditional apology— and provides brief, assertive response strategies for each. For the toxic apology, she advises ignoring the manipulation and stating a willingness to accept an apology only on the other’s terms. For the justifying apology, she recommends calmly pointing out that the speaker is confusing an excuse with a genuine apology. For the conditional apology, she suggests firmly stating that there is no "if" and that the wrongdoing deserves a clear apology. The overall purpose is to empower viewers to reclaim power in interpersonal conflicts by responding to poor apologies with clear, assertive language.
