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In this segment of the YouTube video, Shanli Liu, CPA, CTP, explains a practical approach to responding to rude or belittling remarks. Rather than retaliating or matching the aggressor’s negative tone, the speaker advises using reflective questions such as “Did you mean to upset me?” or “Did you intend for that to hurt me?” to mirror the speaker’s intent back onto them. This technique shifts the spotlight onto the aggressor, encourages self‑reflection, and helps prevent the conversation from escalating into a losing game of matching energy.

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