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In this short video, Shanli Liu, CPA, CTP, offers a three‑step approach for dealing with people who feel they must always be right. First, she explains that such individuals tie their identity to being correct, so confronting them feels like hitting a brick wall. Second, she advises diffusing the tension by using conciliatory phrases such as “maybe you’re right,” which reduces the urge to prove them wrong. Third, she recommends scheduling a separate, non‑threatening conversation where both parties can discuss ideas without challenging the person’s identity, creating a safe space for genuine dialogue. The overall message is to manage, not change, the person’s need to be right by adjusting communication tactics.

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