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How to Have a Difficult Conversation #shorts

Name: How to Have a Difficult Conversation #shorts
Uploaded: 2024-04-28T19:00:18+00:00
Duration: 43 s
Channel: Shanli Liu, CPA, CTP
Description: In this short instructional video, Shanli Liu, CPA, CTP, outlines a concise three‑step framework for navigating difficult conversations. First, she…

28 Apr 2024 · 1 min

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In this short instructional video, Shanli Liu, CPA, CTP, outlines a concise three‑step framework for navigating difficult conversations. First, she advises skipping small‑talk greetings and opening by thanking the other person for their time. Second, she recommends immediately framing the issue as a request for help (“I need your help with…”) to shift the dynamic from adversarial to collaborative. Third, she suggests concluding by sharing one’s own feeling of resolution (e.g., “I feel more settled”) and then asking the counterpart, “How about you?” while remaining silent to give them space to respond. The video emphasizes the importance of gratitude, collaborative framing, and creating space for the other person’s input as key tactics for successful tough talks.

Chapters

If you're about to have a difficult conversation, do this. Number 1, don't start with how are you. Difficult conversations aren't the time for small talk. The first thing that should come out of your mouth is thank you for making time to talk to me. Number 2, your very next sentence is I need your help with X. I need your help knowing what to do about this. I need your help knowing how to feel about this. As long as you start with I need your help, you take it from opponents to teammates. Number 3, when it's time to end the conversation, you can wrap it up by saying something like, well, I feel more settled about this, or I feel like we're headed in a better direction. But you have to follow Follow it up with, "How about you?" and then just be quiet. Now, they might say something, they may not. That's totally up to them. But the important part is that you made space for it. And that's how you have a difficult conversation. So try that and follow me.